Privacy Policy

Effective Date: 16 June 2025

1. Who We Are

Glance (“we”, “our”, “us”) is a Singapore-based team building tools that turn podcasts into interactive learning experiences. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Glance mobile application (the “App”) or visit any Glance-hosted web pages (collectively, the “Services”).

2. Information We Collect

Category	Examples	Linked to user?	Purpose
Contact Info	Email address (provided at sign-up or feedback)	Yes	App functionality, support
Search History	Questions you ask, episode searches	Yes	Provide answers, improve relevance, analytics
Identifiers	Internal User ID, Device ID	User ID = Yes • Device ID = No	Authentication, crash & performance diagnostics
Usage Data	Screens viewed, buttons tapped, session length	No	Analytics, UX improvement
Diagnostics	Crash logs, performance metrics	No	Debugging, service reliability

We do NOT collect: real names, phone numbers, precise location, advertising identifiers, or camera/microphone recordings (unless you explicitly grant permission for future features).

3. How We Use Your Information

Operate & maintain the App (sign-in, Q&A, transcript search).
Improve features through aggregated analytics and crash reports.
Respond to support requests or bug reports you submit via the feedback form.
Prevent fraud or misuse and comply with legal obligations.

We do not sell or rent your personal data to third parties.

4. Sharing & Third-Party Processors

We share data only with service providers that help us run Glance, such as:

Service	Role
Cloud hosting (e.g., Supabase / AWS)	Store transcripts, user accounts
Analytics / crash reporting (e.g., Expo EAS, Sentry)	Aggregate performance & crash data

All providers process data under contractual obligations to keep it secure and confidential.